Also, the Learning Team handbook and tools were introduced and teams were assigned. The required readings, class discussions and sharing of experiences were valuable in learning more about these topics. The 9-step problem-solving model is a valuable, systematic tool used to identify the real problem and make an intelligent decision. This process guides you to look at creating future solutions and not just solving past problems.
Click here for an activity for a faculty meeting on the role of human needs in conflict. Skills Effective implementation of conflict management strategies requires various skills and abilities for addressing conflict.
Training in the various skills sets below will assist individuals in more effectively managing these types of encounters. The core abilities and skills include: Orientation skills include values, beliefs and attitudes that are compatible with effective conflict management.
Understanding own values and beliefs Understanding how attitudes and beliefs about conflict, justice, and respect affect how we deal with conflict Perception skills include the understanding that conflict lies not in objective reality, but in the perceptions that individuals have of that situation, circumstance, or event.
Perspective-taking abilities that include cognitive and affective perspective-taking Click here for more information on perceptions. Emotional skills include behaviors to manage emotions and feelings such as anger, frustration, hurt, fear, confusion and other emotions effectively.
Communication skills include listening and speaking which allows for more effective exchange of facts and feelings.
Active listening Ability to use non-defensive language and behavior Ability to articulate your view of the situation and interests in decision Click Managing conflicts and negotiating effectively essay for more information on communication skills.
Creative-thinking skills enable individuals to find new ways to view and address challenges as they arise. Creative thinking skills include: Ability to contrast and compare data Ability to predict and analyze situations Ability to construct and test hypotheses More information will be provided in Day 2 on Curricular Infusion on how these skills can be integrated into the various school curriculum subject areas.
Basics of Problem Solving Two goals of a school conflict management program are preventing unnecessary conflicts and trying to achieve mutually agreed upon solutions when conflicts do occur.
Having considered skills necessary for conflict management, processes to put these skills to use can be explored. Employing conflict management skills along with these structured processes can lead members of the school community beyond simple compromise solutions to agreements that are mutually satisfying to all parties.
Conflict Management Styles Every individual has the ability to choose a conflict management style when confronted with a conflict situation.
Some individuals rely on their favorite conflict management style to react to most conflicts. Other individuals analyze the conflict and make a conscious decision about what conflict management style to use for the specific conflict.
The key to preventing, managing and resolving conflict effectively is the ability to respond appropriately to the situation. Five conflict management styles have been identified by researchers: All five of these styles are appropriate at times and all five styles are inappropriate at times.
Individuals must choose the style that is appropriate for the conflict situation. Click here for an activity for a faculty meeting on choosing a conflict management response. Process Steps in Problem Solving: Conflict Management programs should include the basic philosophy and skills of conflict management and some form of a problem solving process which may include formal models such as negotiation, mediation, or consensus decision-making.
There are a general set of steps that may be used by individuals in conflict to identify their positions and interests a position is what someone wants, an interest is why someone wants it and to work cooperatively to meet those interests. The various stages were designed in order to assist the disputants in focusing on the problem verses the person and to find a mutually agreed upon solution.
Quality conflict management programs include extensive staff development and student training and practice using the skills of conflict management and a problem solving process.
Rationale Over the past twenty years, research has shown compelling reasons for every school to implement a program to teach adults and youth in schools the skills of conflict management.
A conflict management program can assist schools in improving academic achievement not only by providing more time spent on teaching verses on dealing with discipline challenges; but also through the teaching of important life skills such as critical thinking skills and problem solving necessary for improved academic performance.
The current research suggests that conflict management programs are very effective in achieving the following goals. Most states in the United States have some form of legislation, mandates or standards related to conflict management. The implementation and goals vary by state but may include integration into the curriculum for pre-service teachers such as in North Carolina, a grant training package for staff development focused on staff development and curriculum integration in Ohio, staff development and curriculum integration in Tennessee, and the use of special education mediation in all 50 states.
For a quick link to statutes on conflict management and related topics in the United States, visit Georgia State University's Consortium on Negotiation and Conflict Resolution's CNCR Legislative Database which provides access to current and pending school conflict management legislation for school stakeholders, conflict management practitioners, and policy makers.
This web site contains policy updates related to a variety of topics including CRE and related fields. More information is provided in Day 3 on how to design a comprehensive program in your school.
More information on research and evaluation is provided on Day 4. Conflict Management Models There are four basic approaches to conflict management programs in the United States which we will be reviewed in depth on Days 2 and 3 of this course.
Traditionally, student peer mediation programs have been the most popular form of conflict management. However, teachers are increasingly recognizing the importance of implementing programs that use conflict management skills to address classroom management challenges and to enhance the teaching of core academics.
These four models include: Curriculum Infusion Conflict Management as a Classroom Management Strategy A Comprehensive Conflict Management Approach Curriculum Infusion Curriculum infusion is the process of taking any subject area and learning opportunity to teach the conflict concepts and conflict management lessons in that material.Managing and Resolving Conflict in a Group Introduction.
including reduced morale, or increased turnover (De Janasz, Dowd & Schneider, ). Just as conflicts within team environments vary, so do methods for resolving it. since the problem must be fully understood before the team can effectively pursue an appropriate solution.
Once the. Managing Conflict and Negotiating Effectively Managing conflict is something that as individuals we experience on a daily basis. Conflict may be in work, school, home, and even within ourselves.
The key to preventing, managing and resolving conflict effectively is the ability to respond appropriately to the situation.
Five conflict management styles have been identified by researchers: accommodating, avoiding, cooperative problem-solving, (also referred to as collaborating or consensus building) compromising, and competing.
Culture creates biases in our perceptions, motivations, interests, and strategies, which may give rise to a host of conflicts in the negotiating process. Aspects of culture that may affect negotiations include such things as language, dialect, societal norms, business etiquette, religion, values, cuisine, hygiene, comfort, and personal preferences.
Free Essay: Effectively Managing Conflict and Negotiating in the Workplace Outline & Content I. Abstract II. Introduction III. Types of Conflict A. Free Essay: Managing Conflict and Negotiating Effectively Managing conflict is something that as individuals we experience on a daily basis.
Conflict may be.